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1. Objective & Scope

This is a legal agreement between you ("User") and Mowimax ("Company"). By using our services or accessing this website, you agree to be bound by our Terms & Conditions and Privacy Policy. If you do not agree, please do not use our services.

2. Contact Us

For support, reach out via:

3. Information We Collect

A. Provided by You

  • Name, DOB, contact info
  • Social media logins
  • Payment details

B. Automatically Collected

  • Device & OS info, IP, location
  • Subscription type, dates, payment method
  • Watch history, preferences, cookies
  • User interactions, streaming behavior

C. From Partners & Affiliates

  • Payment gateways (e.g. Paytm, GPay)
  • Marketing agencies: preferences & demographics

D. From Third Parties

  • Open data, browser and device info
  • Account verification details
  • Survey and feedback participation

E. Devices & Streaming Platforms

Some devices (e.g. smart TVs) may store your personal data. Please review their privacy policies, as we are not responsible for third-party practices.

4. Payment Gateway & Financial Information

Mowimax uses trusted third-party payment gateways to process all transactions. These providers may collect your financial details such as card or wallet info. While we confirm payment status for your subscription, Mowimax is not responsible for how these providers handle your data.

By proceeding with payment, you agree to their terms and privacy policies. Always review those policies before using their services. Mowimax will not be liable for any losses, fraud, or identity theft arising from third-party gateways. Be cautious of phishing scams and never share sensitive data via email.

5. Use of Your Information

We collect personal data only where we have a valid reason, such as to deliver our services under contract. If you don't share required info, we may not be able to provide full access to Mowimax features.

We use your data to:

  • Provide personalized content and streaming experience
  • Improve our services and content recommendations
  • Inform you about offers, updates, or content via email, app, or social media
  • Ensure account safety and monitor for fraud
  • Comply with legal requirements and internal policies
  • Analyze preferences to show relevant third-party ads (only with consent)

6. Data Sharing & Disclosure

Mowimax does not share your personal data beyond what's required to provide our services. However, the following teams and partners may access relevant information:

  • Marketing team – for emails and in-app messages
  • Customer support – to resolve your issues
  • Finance team – to manage transactions
  • Analytics team – to study usage patterns
  • IT team – for IP and location-related needs
  • Third-party service providers – including cloud and payment gateway partners

Legal Compliance: We may disclose your data if required by law, court order, government request, or during mergers/acquisitions. In such cases, your data may be shared with affiliates or legal authorities.

Global Access: Your information may be transferred to servers and partners across countries. By using our services, you consent to this transfer, which will be protected under applicable data safeguards.

7. Data Retention

We keep your data only as long as necessary to provide services and meet legal obligations. This includes:

  • Maintaining records for audits
  • Complying with legal retention laws
  • Handling disputes or complaints
  • Preventing fraud or re-registration after suspension

Some information may be retained even after account deletion, for legitimate safety or legal reasons.

8. Your Rights

  • You may choose not to share certain data, which may limit service functionality.
  • You can access, update, or delete your personal info by contacting support@mowimax.com or calling +65 8553 1197.
  • To delete your account and data, use the "My Account" section. Note: deletion is permanent and irreversible.
  • You can opt-out of marketing messages anytime by unsubscribing or contacting us.
  • We will respond to your data access or change requests within 48 working hours.

9. Information Security

Mowimax takes your privacy and data security seriously. We use industry-standard safeguards, including:

  • Data encryption (SSL), firewalls, and secure access controls
  • Regular audits and data protection reviews
  • Strict internal access policies and staff awareness
  • Dedicated Data Protection Officers to oversee compliance

We never ask for your financial credentials like card PINs via email or phone. All payments are processed securely by trusted third-party platforms. We recommend reviewing their privacy policies before use.

10. Changes to this Privacy Policy

Mowimax may update this Privacy Policy at any time. Changes will take effect once published on our platform. Continued use of our services after updates means you accept the revised policy.

If you disagree with any updates, you may stop using our services or contact us with your concerns.

11. Grievance Contact

If you have any questions, complaints, or concerns regarding your data or this Privacy Policy, you may contact our Grievance Officer:

Mowimax
Email: support@mowimax.com
Phone: +65 8553 1197